Client Service Manager HP

ARE YOU THE ONE?

Build relationships. Lead experiences. Make an impact.

We’re looking for a Client Services Manager to join our HP Client team where you'll play a key role in delivering exciting experiential, field marketing and brand engagement programmes for our clients.

This is a role for someone who thrives where client relationships, account management and live experiential delivery come together. You’ll be the trusted link between our clients, our teams and the people bringing their brands to life, ensuring every activation is delivered brilliantly, commercially and with the customer experience at its heart.

You’ll be out in the field, travelling across the UK and working away from home when required, getting close to the action and making sure our programmes deliver against client expectations, KPIs and commercial objectives.

If you’re an experienced account manager who loves the energy of experiential, enjoys being hands-on and takes pride in building long-term client partnerships, we’d love to hear from you.

WHAT YOU’LL BE UP TO

• Own the client relationship
• Build trusted, long-term relationships with key client stakeholders, becoming their go-to contact and a valued extension of their team.
• Understand your clients’ objectives, priorities and challenges, turning them into effective experiential and field marketing solutions.
• Lead regular client communication, providing proactive updates and ensuring they always know what’s happening.
• Manage expectations confidently, building trust and resolving challenges before they become issues.
• Represent the client internally while championing Blue Square’s expertise, capabilities and ideas externally.
• Bring experiences to life
• Take ownership of the operational delivery of multiple experiential, field marketing and brand engagement programmes.
• Work closely with internal teams, field teams and other partners to ensure activations are delivered seamlessly.
• Get involved in the action, travelling to events, activations and client sites across the UK and working away from home where required.
• Ensure every customer interaction and brand experience reflects the quality and objectives expected by our clients.
• Troubleshoot in real time, making confident decisions and finding solutions when plans change.
• Manage the account
• Coordinate timelines, deliverables, resource requirements and key milestones across multiple programmes.
• Manage account budgets, forecasting and spend against agreed financial targets.
• Ensure campaigns and projects deliver against agreed SLAs, KPIs and contractual commitments.
• Monitor performance and use insight, feedback and reporting to identify opportunities to improve delivery and customer satisfaction.
• Present programme updates, results and recommendations to clients, helping to demonstrate the value and impact of our work.
• Identify opportunities to strengthen client relationships and support account growth.

ARE YOU OUR PERFECT PARTNER?

We’re looking for someone who combines strong account management skills with a genuine passion for experiential and live delivery.

You’ll ideally have:

• Previous experience in Account Management, Client Services or a similar client-facing role.
• Experience working within experiential, field marketing, brand activation, events or brand engagement.
• Proven experience managing client relationships and multiple programmes or accounts simultaneously.
• A natural ability to build credibility, trust and strong working relationships with senior stakeholders.
• Experience managing projects from brief through to delivery, including being comfortable working in a fast-paced, live environment.
• A hands-on, solutions-focused approach and the confidence to make decisions when things don’t go to plan.
• Strong commercial awareness, including experience managing budgets, forecasting and account performance.
• Excellent communication and presentation skills, with the ability to influence and manage expectations.
• Exceptional organisation and prioritisation skills.
• A genuine interest in creating memorable brand experiences and outstanding customer interactions.
• The flexibility and enthusiasm to travel extensively across the UK and work away from home when required.
• Experience working with retail, technology or telecommunications clients would be advantageous.
• Competence using Microsoft Office, particularly Excel, PowerPoint and Teams.
• A full UK driving licence would be advantageous given the travel requirements of the role.

WHAT YOU CAN EXPECT FROM US

• This is a permanent opportunity to build your career with a growing experiential and field marketing business, working with some of the world’s leading brands.
• Competitive salary: up to £40,000 per annum
• 20% bonus
• Reward Scheme Bonus
• Company Car
• Company Sick Pay
• Life Assurance at 4x your annual salary
• Access to a range of discounts and perks across our key partners and beyond
• Ongoing training and career development opportunities
• The opportunity to work on exciting, high-profile experiential and brand engagement programmes
• A role where no two days are the same — with the chance to travel, get out into the field and see your work come to life

WHO ARE WE?

Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing to empower brands to maintain control of their customer experience across their distribution channels.

BUILD LOVE. GROW SALES. INCREASE LOYALTY.

If you’re ready to take ownership of client relationships, get closer to the experiential action and make a real impact, we want to hear from you.

POINTS TO NOTE:

• Reasonable adjustments: We want you to perform at your best at every stage of our recruitment process. Please contact us using talent@bluesquare.uk.com  if you require any adjustments that would support you throughout your application.
• Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role.
• Please note this is an advert for our job vacancy and therefore may not be inclusive of all assigned duties, responsibilities or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square.
• If you’re an internal candidate, remember to use your company email address to apply.
• Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.