Client Service Manager

ARE YOU THE ONE?

Build relationships. Drive excellence. Make an impact.

We're looking for a Client Services Manager to join us on a 12-month fixed-term contract and support the launch of an exciting new programme.

As the key link between our clients and operational teams, you'll manage client relationships, oversee seamless delivery and ensure projects meet objectives, SLAs and commercial goals.

If you thrive in a fast-paced environment, enjoy solving problems and are passionate about delivering exceptional service, we'd love to hear from you.                  

WHAT YOU’LL BE UP TO

• Build trusted relationships with key client stakeholders, acting as the primary day-to-day contact.
• Understand each client's objectives, priorities and business challenges to ensure outstanding service delivery.
• Provide proactive communication, ensuring clients remain informed without needing to chase for updates.
• Coordinate project timelines, deliverables and resource requirements.
• Manage expectations whilst maintaining confidence and trust throughout all client interactions.
• Represent the voice of the client internally whilst championing Blue Square's capabilities externally.
• Manage the operational delivery of multiple client programmes simultaneously.
• Monitor account budgets, forecasting and spend against agreed financial targets.
• Ensure all campaigns, projects and activities are delivered against agreed SLAs, KPIs and contractual commitments.
• Monitor service performance, identifying opportunities to improve efficiency and customer satisfaction.

ARE YOU OUR PERFECT PARTNER?

• Previous Client Services, Account Management or Customer Success experience.
• Proven ability to manage multiple client accounts simultaneously.
• Excellent relationship-building and stakeholder management skills.
• Strong commercial awareness and business acumen.
• Exceptional organisational and prioritisation skills.
• Excellent written and verbal communication.
• Confident managing multiple projects within fast-paced environments.
• Experience presenting updates and reporting to clients.
• Strong problem-solving and decision-making ability.
• Competent using Microsoft Office, particularly Excel, PowerPoint and Teams.
• Previous experience within a field marketing or brand engagement agency.
• Experience managing retail, technology or telecommunications clients.
• Knowledge of service delivery and SLA management.

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: Up to £40,000 Per Annum (12month FTC) + 20% Bonus + Reward Scheme Bonus + Company Car/Car Allowance
• Company Sick Pay + Life Assurance: 4 times your annual salary
• Access to a range of discounts and perks across our key partners & beyond
• Development Opportunities

WHO ARE WE?

Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to

maintain control of their customer experience across their distribution channels.

BUILD LOVE. GROW SALES. INCREASE LOYALTY.

POINTS TO NOTE:

• Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us using talent@bluesquare.uk.com  if you require any adjustments that would support you throughout your application
• Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role
• Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square
• If you’re an internal candidate, remember to use your company email address to apply
• Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.