Retail Operations Executive

ARE YOU THE ONE?

Join us and help deliver operational excellence across Samsung’s UK & Ireland retail estate, supporting more than 2,400 retail locations.

As a Retail Operations Executive, you’ll support the day-to-day delivery of Samsung’s retail operations, working across retail technology, maintenance, assets, reporting and operational projects. You’ll collaborate with internal teams, field teams, suppliers and retail partners to keep the estate connected, compliant and delivering an outstanding customer experience.

WHAT YOU’LL BE UP TO

• Support the operational delivery of Samsung’s UK & Ireland retail estate, including launches and in-life initiatives.

• Coordinate retail technology, connectivity, maintenance and operational requests, ensuring issues are tracked and resolved.

• Support the management of retail assets, demo devices, inventory and returns.

• Maintain accurate trackers, reporting and operational records, monitoring KPIs and identifying improvement opportunities.

• Build strong relationships with internal teams, field teams, suppliers, agencies and retail partners.

• Support operational projects, pilots and continuous improvement initiatives.

• Identify issues, coordinate solutions and help ensure Samsung’s retail standards are consistently delivered.

ARE YOU OUR PERFECT PARTNER?

• Experience in retail operations, customer service or a similar operational environment.

• Highly organised, with the ability to manage multiple priorities, systems and deadlines.

• Strong stakeholder management and communication skills.

• A proactive problem-solver with excellent attention to detail.

• Comfortable working with data, reporting tools and Microsoft Office, particularly Excel and PowerPoint.

• Passionate about technology, retail and customer experience, with a continuous improvement mindset.

• Willing to embrace and live Samsung’s ETHIC values: Excellence, Together, Heart, Integrity & Curious.

• Flexible to travel across the UK & Ireland when required.

• Able to commit to 2–3 office or offsite days per week.
  
  

WHAT YOU CAN EXPECT FROM US

Competitive Salary: £31,500 + 10% Performance Related Bonus

• £31,500 per annum + 10% performance bonus

• Life Assurance

• Aviva Pension

• Company Sick Pay

• Discount Portal

• ETHIC Values Employee of the Month – with the chance to win a lifestyle voucher

• Development Opportunities

Location: Samsung Chertsey HQ
Hours: 37.5 hours per week, Monday–Friday

WHO ARE WE?

Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to

maintain control of their customer experience across their distribution channels.

BUILD LOVE. GROW SALES. INCREASE LOYALTY.

POINTS TO NOTE:

• Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us using talent@bluesquare.uk.com  if you require any adjustments that would support you throughout your application
• Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role
• Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square
• If you’re an internal candidate, remember to use your company email address to apply
• Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for this.