Retail Operations Manager

ARE YOU THE ONE?

Join us and help drive operational excellence across Samsung’s UK & Ireland retail estate, supporting more than 2,400 retail locations.

As a Retail Operations Manager, you’ll take ownership of key operational workstreams across retail, ensuring processes, systems, field support, maintenance and asset management are delivered efficiently and consistently. Working closely with internal teams, channel partners, suppliers and agencies, you’ll use data, strong stakeholder management and a solutions-focused approach to improve retail performance and deliver an outstanding customer experience.

WHAT YOU’LL BE UP TO

• Own day-to-day operational delivery across Samsung’s UK & Ireland retail estate, supporting product launches and in-life initiatives.

• Manage operational KPIs, SLAs and compliance, using data and insights to identify risks, trends and opportunities.

• Oversee retail maintenance, asset management, device lifecycle processes and operational support.

• Manage supplier and agency relationships, ensuring performance, service levels and contractual obligations are met.

• Investigate operational issues, identify root causes and drive effective solutions through to resolution.

• Work closely with Field Teams, Channel Partners, Retail Activations and other stakeholders to ensure seamless operational delivery.

• Lead operational projects, pilots and continuous improvement initiatives that enhance efficiency and retail execution.

• Provide clear reporting, recommendations and updates to senior stakeholders, ensuring visibility of performance and key risks.

• Champion operational excellence, challenging existing processes and identifying opportunities to improve the retail experience.

ARE YOU OUR PERFECT PARTNER?

• Proven experience in retail operations, logistics, warehousing, supply chain or a similar operational environment.

• Strong stakeholder management skills, with experience working with suppliers, agencies, channel partners and internal teams.

• Excellent analytical and problem-solving skills, with the ability to turn data into actionable insights.

• Highly organised, with experience managing multiple priorities, KPIs, assets and operational projects.

• Experience managing supplier performance, SLAs and service delivery.

• Strong communication and presentation skills, with confidence presenting recommendations to senior stakeholders.

• Proactive, resilient and solutions-focused, with a continuous improvement mindset.

• Passionate about retail, technology and customer experience.

• Willing to embrace and live Samsung’s ETHIC values: Excellence, Together, Heart, Integrity & Curious.

• Full UK driving licence.

• Flexible to travel across the UK & Ireland when required.

• Able to commit to 2–3 office or offsite days per week.

WHAT YOU CAN EXPECT FROM US

Competitive Salary: £40,000 + 10% Performance Related Bonus

• Life Assurance

• Aviva Pension

• Company Sick Pay

• Discount Portal

• ETHIC Values Employee of the Month – with the chance to win a lifestyle voucher

• Development Opportunities

Location: Samsung Chertsey HQ
Hours: 37.5 hours per week, Monday–Friday

WHO ARE WE?

Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to

maintain control of their customer experience across their distribution channels.

BUILD LOVE. GROW SALES. INCREASE LOYALTY.

POINTS TO NOTE:

• Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us using talent@bluesquare.uk.com  if you require any adjustments that would support you throughout your application
• Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role
• Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square
• If you’re an internal candidate, remember to use your company email address to apply
• Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.